For requests for commissions for custom work, contact us at any time with your idea, thoughts or request. We will provide a timely response as to whether we are able to satisfy the request, and will follow up with the next steps, including collecting information and providing quotations for approval - which will include final price, deposit requirements, and time to complete the requested work. Work begins upon receipt of a signed approval of work description and any required deposit included in the quotation.
Provenance Record Keeping
Every product made is identified by a unique serial number code label placed on its base. This serial number is logged into the Lumenique database with a reference image and description, and data indicating the item completion date, and type of work coded (see definitions below.) The unique serial number can also be used to replace a work that has been destroyed - with proof and return of the remains of the destroyed item, on which a quote for replacement will be issued for approval prior to remaking the lost work. For this reason, we recommend keeping a record of the serial number for future reference.
Definitions of Terms Used
Artist Proof - AP
A work that is the first of its kind, that will not be recreated specifically. However, the general design may the basis future objects in future AP releases or Series creation, with changes and adjustments made as the design is developed further. An AP remains a unique on-of item that is distinguishable from all work that may be derived from it.
Series (PN) of (SN)
A work that is part of a series of identical or series of iterations of items that will be created to the maximum number in the series shown. When a series is completed, the items will no longer be produced. Design elements may be shared with other items of unique character in future AP or Series releases, but the issued series items will remain markedly distinguishable from any future work derived from them. Series run objects will often be less expensive than other definitions, due to the methods used to produce them in greater quantities. A series may be terminated after the first series item at any time at a quantity less than the stated series run. Any series may be terminated at the request of a customer, who wishes to have full exclusive rights to a specific object. This is negotiated privately, and will be recorded as such is provenance records.
Exclusive Commissioned or Custom Work (CW)
A work that is designed and created with an exclusive agreement to meet a customer demand for exclusivity, or a product that is created that will not be reproduced, or utilized in any way for future works, iterations or derivative work.
Conditions of Product Use
Unless specifically stated otherwise, Lumenique art objects are for indoor use only, dry location, protected from high humidity, and direct sunlight. Cleaning or dusting must be done using static-free dry cloth, with no abrasive or chemical cleaners. When cleaning exposed surfaces of optics, lenses/diffusers, or OLED light sources directly, no pressure is to be applied for any reason.
Lighted objects utilize UL or ETL listed components and UL listed isolated power supplies, but are not themselves listed products - as they are not lighting products, but art objects. Each object operates at low voltage DC (<48V) supplied by a provided plug-in power supply, creating an inherently safe light source (no shock potential and intherent short-circuit protection.) Product returns will not be accepted on the basis of not being listed.
Lumenique warrants its products to be free of defects in workmanship or materials for the original purchaser, until accepted upon receipt and for a period of 90 days following. OLED components are warranted for a period of 36 months and will be considered defective if one or more of the OLED panels fail to illuminate or develops visible bright or dark spots. Damage resulting from aggressive cleaning, exposure to water and/or high humidity is not a defect and is not covered under this warranty.
Lumenique does not warrant the suitability of the product for any application. Determining product application suitability is solely the customer’s responsibility.
The sole and exclusive remedy under this warranty is limited, at the option of Lumenique, to replacement or repair of the defective item or credit in the amount of the original selling price upon return of the original product in its received condition. Should you feel the product is damaged and wish remedy, please contact us directly and allow us to resolve your concerns in a mutually satisfactory manner.
Lumenique will repair and return to full operation any product it has made upon request. If the items is past its warranty period, a quote will be provided for the repair and instructions provided as to next steps. Please email us should you experience an issue you wish to be addressed, including product description, purchase date, serial number, and issue to be resolved.
End of Product Life - Environmental Protection
If, for any reason, it is determined that the Lighted Object is no longer desired, serviceable, or beyond repair, please return it to Lumenique for post use processing. Every effort will be made to separate materials and components and dispose of them properly. Plastic materials will be scrapped through proper recycling contractors, and electronics will be disposed of responsibly and legally. In many cases, an object may be re-used or re-purposed into a new Object to be sold. If this occurs, the individual returning the original object will be offered first right of refusal, or upon sale of the repurposed object, offered a discount on purchase price of an appropriate amount, for use in purchasing a new object available.
For in Stock Lighted Art Objects: Don’t love your new artwork? If the original artwork doesn't satisfy you entirely, you have 7 business days from receipt of the artwork to return it in its original package, undamaged. Unfortunately, after 7 days of purchase, I am unable to offer refunds or exchanges.
For returns of Commissioned Objects, please contact me to discuss acceptable remedies.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging, with no signs of damage or use.
To complete your return, contact me via email, and I will provide you detailed instructions as to how to return the object to me. I require a receipt and/or proof of purchase.
I am not able to offer refunds in the following cases:
Any item not in its original condition, is modified, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
Any item damaged in return shipment. Please secure shipping insurance to protect yourself until I have received and accepted the return for refund.